This policy forms part of Cllr's Terms of Service. Your accepted plan or signed agreement governs any specific commercial terms.
Charges
Cllr charges a base subscription plus usage credits under your accepted plan or order. Rates, taxes, billing units, included usage, add-ons, renewals and credit expiry or rollover must be disclosed before purchase. Usage charges pay for metered resources or actions, not guaranteed results. Automatic renewal and top-ups apply only when disclosed and authorised.
Refunds
Subscription fees, consumed usage and purchased credits are non-refundable, including unused credits, unless your agreement or mandatory law provides otherwise. Promotional credits have no cash value. Once a bill has been issued, duplicate or incorrect charges will be corrected within seven days of receiving your report. If Cllr cancels an incorrectly priced order before supplying it, payments for that unprovided order will be returned.
Cancellation
Cancel using the method in your plan or email connect@cllr.ai from your authorised business contact. The effective date follows your agreed term and notice requirements. Stopping usage does not cancel a subscription. Cancellation does not erase accrued charges, release committed fees or automatically create a prorated refund.
Billing requests
Email connect@cllr.ai with your account, invoice or payment reference, disputed amount and reason. We assess requests against the agreement, usage records and applicable law. Pay undisputed charges while a dispute is reviewed. Applicable statutory rights and express contractual refund or service-credit remedies remain available.