Automation for telecom operators
From activation to every plan change, Cllr runs subscriber engagement end to end for your organisation, working from your BSS/OSS and CRM with every result written back.
One platform for every telecommunications workflow
This is activation as it runs: the event that starts it, each step on the channel the customer answers, and the result written back.
Under 1s
From the event to the first step4 channels
Voice, WhatsApp, SMS, Email, in one workflow60+ languages
Each conversation in the customer's ownWritten back
Every outcome lands in the BSS/OSSA sample workflow. The systems, rules, steps, channels and KPIs are configured end to end for your business.
Telecommunications use cases
Each one runs on the same connections, rules and audit trail, so you can start with one and add the rest.
Activation
Get new connections verified and live.Starts when
- Connection sold but not activated
- Verification incomplete
- Installation not scheduled
Runs on
- Voice
- SMS
Billing and payment reminders
Reminders and payment links before service is restricted.Starts when
- Bill generated
- Due date approaching
- Payment overdue
Runs on
- Voice
- SMS
Plan changes and upgrades
Handle upgrades, downgrades and top-ups without a queue.Starts when
- Plan change requested
- Data limit reached repeatedly
- Contract end approaching
Runs on
- Voice
- SMS
Where the manual work sits today
New connections stall before activation
Customers buy a SIM or a broadband plan, then stop at verification or installation scheduling.Bill reminders come too late
Overdue accounts are contacted after a service restriction, when the conversation is already harder.Plan questions crowd the queue
Upgrade, downgrade and data top-up questions repeat thousands of times a month.
How you go live
Start with one workflow, or plan a wider rollout from the start.
Illustrative. Your timeline is scoped with our team.
Day 1
Day 2
Day 3
Day 4
Day 5
Day 6
Day 7
Day 8
Day 9
Day 10
Day 1 to 2
Scope
Agree the first workflow, activation, and the KPI it should move: sale-to-activation time.Day 3 to 6
Connect
Read access to BSS/OSS and billing. Events are mapped and the rules written with your team.Day 7 to 9
Review and test
Regulatory review of contact rules and message templates. Test calls and messages run with your team first.Day 10
Live
Live on real traffic, measured against the KPI from the first day.
Systems Cllr connects to
Events come in from these systems, and every outcome is written back to them.
- BSS/OSS
- Billing
- CRM
- Provisioning
- Payment gateways
Questions from telecommunications teams
How Cllr fits your systems, rules and compliance needs.
Still have a question?
Talk to the team and we will answer it directly.
Further reading
Guides for telecommunications teams on the blog.
Start with the workflow that costs you most
Bring one process with a clear owner and a measurable baseline. We map it, test it against representative cases, and hold it to the KPI you set.