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Privacy Policy

Cllr.ai (“Cllr”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you access or use our platform, APIs, and related Voice AI services (the “Services”).

By using Cllr.ai, you agree to the practices described in this policy.

1. Information We Collect

We collect information necessary to operate, maintain, and improve our Services.

a) Account and Business Information

When you register or interact with us, we may collect:

  • Name, email address, and company details
  • Account credentials and authentication data
  • Billing and subscription information

b) Usage and Technical Data

We may collect information about how the Services are used, including:

  • Log data (IP address, browser type, device information)
  • API usage, timestamps, and performance metrics
  • Configuration settings for AI voice agents

c) Voice and Interaction Data

Because Cllr.ai powers voice and conversational AI systems, we may process:

  • Audio inputs and outputs
  • Transcripts of conversations
  • Interaction metadata (such as timing, duration, and system responses)

This data is processed to enable real-time AI interactions, improve system reliability, and support customer workflows.

2. How We Use Information

We use collected information to:

  • Provide, operate, and maintain the Services
  • Enable AI voice interactions and conversation processing
  • Improve system performance, reliability, and safety
  • Monitor usage and prevent misuse or fraud
  • Provide customer support and service communications
  • Comply with legal obligations

We do not sell personal data.

3. Customer Data and Your Responsibilities

Customers control how AI voice agents are deployed and what data they collect from end users. You are responsible for ensuring that:

  • You have the legal right to collect and process personal data
  • Required notices and consents are provided to end users
  • Your use of the Services complies with applicable privacy and communication laws

Cllr.ai processes data on behalf of customers in accordance with service agreements and applicable law.

4. Data Sharing

We may share information with:

  • Trusted service providers who help operate our platform (e.g., cloud infrastructure, security services)
  • Professional advisors (such as legal or financial advisors)
  • Authorities when required by law or to protect rights and safety

All service providers are required to handle data in a secure and confidential manner.

5. Data Security

We use commercially reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. However, no system can be guaranteed to be completely secure.

6. Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and contractual arrangements.

7. International Data Transfers

Cllr.ai may process data in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers in accordance with applicable laws.

8. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability

To make a request, contact us using the details below. We may need to verify your identity before fulfilling requests.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable essential site functionality
  • Improve performance and user experience
  • Understand usage patterns

You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Continued use of the Services after changes indicates acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

contact@cllr.ai