These Terms supplement Cllr's Terms of Service for voice agents and automated communications. Customer personal-data processing follows the incorporated Data Processing Addendum.
Lawful contact
You are responsible for contact lists, campaign purposes, required permissions, notices, opt-outs and suppression records. Follow applicable calling hours, frequency limits, sender identification, telecommunications and sector rules in each destination. For India campaigns, meet applicable TRAI and operator registration, consent, routing and automated-call declaration requirements. A telephone number or purchased list is not permission to call.
Disclosure and recording
Identify the business and purpose accurately. Disclose AI or automation where required or necessary to avoid deception. Provide required notices and obtain permissions before recording or retaining transcripts. Recording, live audio processing and storage are distinct activities. Do not impersonate a person or clone a voice without the necessary rights and authorisation.
Agent actions and oversight
Test scripts and integrations, limit permissions, verify identity before disclosing protected information, and provide appropriate monitoring and human escalation. Approve rules for payments, refunds, account changes and binding offers. You are responsible for customer-directed content and actions; an agent cannot make commitments on Cllr's behalf.
AI may misunderstand speech or produce inaccurate results. Do not rely on it for emergency services or unsupervised regulated or consequential decisions. Cllr does not guarantee successful contact, exact accuracy, conversions or recovered payments.
Data and providers
Use only necessary data and agreed providers, locations, retention and training settings. Do not submit restricted data through an unapproved deployment. Speech, AI, carrier and integration performance can affect call quality and availability. The general Terms govern responsibility for customer-caused and independent-provider failures.
Usage charges
Your accepted plan or order defines billing units, duration, rounding, retries, transfers, numbers and provider charges. A connected-minute rate must follow its agreed measurement; attempts and other resources are separately chargeable only when disclosed. Failed or unanswered calls may consume billable resources under that schedule. Bundled components must not attract undisclosed additional charges. See our Billing and Refund Policy.
Prohibited use and suspension
Do not use agents for fraud, harassment, deceptive collections, unlawful outreach, unauthorised recording, impersonation or evasion of consent and network controls. We may pause or restrict affected Services to address reasonable legal, security, abuse or provider concerns under the general Terms.
The general Terms' indemnity, disclaimers, aggregate liability cap and dispute provisions apply. Mandatory duties and non-waivable rights remain effective. Contact connect@cllr.ai.