You decide when a workflow starts and when a person takes over
Rules are the policies behind every workflow: which events count, when to act, which channel to use and where a person steps in.
Book a demo- When
A payment fails
- Start
In under 1 second
- Channel
Voice, then WhatsApp
- Hand over
If the customer disputes it
What a policy controls
Conditions
Match on event type, customer segment, amount, plan or any field your systems provide.Timing
Act immediately, wait for a window, respect calling hours and limit how often a customer is contacted.Hand-off
Define exactly when a case moves to your team, and what context goes with it.
Rules that run around the clock
Policies keep working every hour of the week, within the calling hours and limits you set.1.5M+
Workflow actions every month000102030405060708091011121314151617181920212223
Mon
Tue
Wed
Thu
Fri
Sat
Sun
FewerMore
Common rules
Call only between set hours
Skip customers with an open dispute
Escalate above an amount
Pause after a promise to pay
Guardrails
Contact frequency limits
Consent checks
Approved wording and offers
Speed
A matching event starts its workflow in under one second
Changes apply without redeploying
Rules: common questions
How it fits your systems, rules and team.
Still have a question?
Talk to the team and we will answer it directly.
Your team, with our solution engineers during the pilot. Policies are readable rules, not code.
Start with the workflow that costs you most
Bring one process with a clear owner and a measurable baseline. We map it, test it against representative cases, and hold it to the KPI you set.